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Making organisations work well

From Whitehall to hospital ward

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Photograph of Jeremy Hunt talking to a paramedic.

The Department for Health (DH) is pioneering a new Connecting programme to equip its staff with a better understanding of frontline experience. Peter Howitt and Kate Dewit explain why encouraging staff to spend time in delivery organisations is bringing benefits for citizens, delivery organisations and DH staff.

Designing a better A&E

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Picture of the sign showing the journey through A&E

Government interest is growing in the potential for design to improve policy. Miles Ayling, Director of Innovation at NHS England and Catherine Makin, Project Manager for Health at the Design Council, explain how a partnership between NHS England and the Design Council has reduced aggression, improved staff morale and led to better patient experience across A&E departments.

Trust in the People - the Canal and River Trust

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The Public Bodies Reform Programme will reduce government administration costs by more than £2.6bn. One of the bodies transferred to the voluntary sector under the programme was the Canal & River Trust. Its chairman Tony Hales and Peter Unwin, Director General at the Department for Environment, Food and Rural Affairs (Defra), describe the challenges and benefits of turning a national treasure into a charitable trust.

How on earth could they let that happen?!

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In the last issue of CSQ, Sir David Normington reviewed The Blunders of Our Governments. John Manzoni the new Chief Executive of the Civil Service wrote this article when he was the head of the Major Projects Authority. It discusses what the organisation is doing to prevent such blunders and improving how projects are run.

The Blunders of Our Governments — review by Sir David Normington GCB

For someone like me who has spent 40 years in and around Whitehall, The Blunders of Our Governments by Anthony King and Ivor Crewe is a compelling read. “Our subject in this book is the numerous blunders that have been …

Reforming child maintenance – taking a fresh approach

Supporting separated families and securing children’s futures is a powerful motivator for Ian Wright, Change Director for Child Maintenance at the Department for Work and Pensions, as he helps to deliver a fresh approach to child maintenance. The challenge is …

Interview with Duncan Selbie, Chief Executive of Public Health England

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Trying to shift the nation’s attitudes to healthcare is an important, but difficult task. Civil Service Quarterly interviewed Duncan Selbie, who has a key role to play as Chief Executive of Public Health England. “I’ll tell you a story by …