Catherine Makin

Catherine Makin is Project Manager for Health at the Design Council.

Designing a better A&E

Picture of the sign showing the journey through A&E

Government interest is growing in the potential for design to improve policy. Miles Ayling, Director of Innovation at NHS England and Catherine Makin, Project Manager for Health at the Design Council, explain how a partnership between NHS England and the Design Council has reduced aggression, improved staff morale and led to better patient experience across A&E departments.