Making organisations work well
Stephen Aldridge, Director for Analysis and Data, Angus Hawkins, Assistant Economist, and Cody Xuereb, Economic Adviser, from the Department for Communities and Local Government, write about the Public Sector Efficiency Group’s focus on improving the understanding of public sector efficiency across departments, looking at the trends in and drivers of efficiency and evidence of the scope for improving desired outcomes further.
Edward Lockhart-Mummery, Leader of the Smarter Environmental Regulation Review in the Department for the Environment, Food and Rural Affairs (Defra), explains how Defra and its organisations are rewriting their guidance to make it simpler, quicker and clearer for users to comply …
From several textbooks worth of legislation to just over 100 pages. Nicolette Sanders, DWP Legal Adviser explains how government lawyers have simplified Universal Credit legislation using agile service development principles.
In the Civil Service we are constantly trying to improve our performance and the services that we offer to the public. We often use data or research to help measure and improve our own team's or our Department’s performance, but how would we go about measuring the performance of the Civil Service as a whole? The Analysis & Insight team in the Cabinet Office have been exploring this question.
Effective collaboration between the Partnerships Team and a range of digital organisations gave over 150,000 young people the chance to learn important digital skills through the ‘Make Things Do Stuff’ project. Tim Scott, Head of Sector, Technology, Telecoms and Media in the Partnerships Team, explains how collaboration with business can add value to government initiatives.
Good data analysis allows organisations to discover useful information about its customers, but is also helping the Civil Service make more informed choices about how it delivers government priorities. Vicky Ranson explains how increasingly hi-tech data analysis in HM Revenue and Customs is helping the department collect record amounts of tax revenue, and shaping the way the organisation will work in the future.
Stefan Czerniawski, Head of Corporate Strategy in Cabinet Office, explains how a user-centred approach is behind the successes of the programme.
Katherine Riggs, Graham Symons and Will Pryer from Defra explain how Defra's response to the PM's economic challenge has boosted the economy, helped communities and changed the culture in the department.
Once considered the black sheep of the Defra family, the Rural Payments Agency (RPA) has advanced from disparate, struggling silos to a unified example of best practice in Government. Chief executive Mark Grimshaw outlines the approach behind this four-year transformation.
Public service professions have lagged behind the medical profession in using empirical evidence to guide decision making. David Halpern, National Adviser on What Works & CEO of Behavioural Insights Team, explains how the emergence of ‘What Works Centres’ can change this, and outlines the case for ‘radical incrementalism’.
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