Skip to main content

Frontline work

From Whitehall to hospital ward

Posted by: , and , Posted on: - Categories: Frontline work, Making organisations work well
Photograph of Jeremy Hunt talking to a paramedic.

The Department for Health (DH) is pioneering a new Connecting programme to equip its staff with a better understanding of frontline experience. Peter Howitt and Kate Dewit explain why encouraging staff to spend time in delivery organisations is bringing benefits for citizens, delivery organisations and DH staff.

Designing a better A&E

Posted by: and , Posted on: - Categories: Frontline work, Making organisations work well, New techniques
Picture of the sign showing the journey through A&E

Government interest is growing in the potential for design to improve policy. Miles Ayling, Director of Innovation at NHS England and Catherine Makin, Project Manager for Health at the Design Council, explain how a partnership between NHS England and the Design Council has reduced aggression, improved staff morale and led to better patient experience across A&E departments.

A healthy dose of diplomacy

Posted by: , Posted on: - Categories: Frontline work

When Sarasa Poduval was seconded to China, she became the first Department of Health civil servant ever to be seconded outside Europe. She is now Second Secretary, Health and Social Care in the British Embassy Beijing. She writes about what her adventure has taught her about China, the NHS and the importance of keeping your links back home.

Reforming child maintenance – taking a fresh approach

Supporting separated families and securing children’s futures is a powerful motivator for Ian Wright, Change Director for Child Maintenance at the Department for Work and Pensions, as he helps to deliver a fresh approach to child maintenance. The challenge is …