Frontline work

Designing a better A&E

Picture of the sign showing the journey through A&E

Government interest is growing in the potential for design to improve policy. Miles Ayling, Director of Innovation at NHS England and Catherine Makin, Project Manager for Health at the Design Council, explain how a partnership between NHS England and the Design Council has reduced aggression, improved staff morale and led to better patient experience across A&E departments.

Learning the language of intelligence

Photograph of school pupils holding a trophy.

The decline in young people studying languages at university could have serious implications for GCHQ, and its ability to protect the UK from international threats. The organisation’s language analysts are striving to combat this by inspiring school pupils to learn some of the most needed languages.

A healthy dose of diplomacy

When Sarasa Poduval was seconded to China, she became the first Department of Health civil servant ever to be seconded outside Europe. She is now Second Secretary, Health and Social Care in the British Embassy Beijing. She writes about what her adventure has taught her about China, the NHS and the importance of keeping your links back home.

Reforming child maintenance – taking a fresh approach

Supporting separated families and securing children’s futures is a powerful motivator for Ian Wright, Change Director for Child Maintenance at the Department for Work and Pensions, as he helps to deliver a fresh approach to child maintenance. The challenge is …