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New techniques

Designing a better A&E

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Picture of the sign showing the journey through A&E

Government interest is growing in the potential for design to improve policy. Miles Ayling, Director of Innovation at NHS England and Catherine Makin, Project Manager for Health at the Design Council, explain how a partnership between NHS England and the Design Council has reduced aggression, improved staff morale and led to better patient experience across A&E departments.

Predictive analytics: the science of non-compliance

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Data science is an emerging discipline which combines analysis, programming and business knowledge and uses new and advanced techniques and technologies to work with complex data. Jonathan Athow, John Lord and Claire Potter, from Knowledge Analysis and Intelligence at HMRC, explain how HMRC are making better use of data to tackle non-compliance.

Bagging the benefits of the carrier bag charge

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Governments aren’t often praised for introducing new costs on an everyday item. But the introduction of the single-use carrier bag charge in Wales has won the support of retailers and consumers alike, says Matthew Quinn from the Welsh Government. With …