HMRC has reduced error and fraud in the tax credits system to its lowest level since they were introduced in 2003. Tom Smith, HMRC’s Director, Customers, Strategy and Policy (Benefits and Credits) examines the reasons for the turnaround and lessons learned.
HM Revenue and Customs
Articles written by HMRC staff about the department and projects it is involved in.
Good data analysis allows organisations to discover useful information about its customers, but is also helping the Civil Service make more informed choices about how it delivers government priorities. Vicky Ranson explains how increasingly hi-tech data analysis in HM Revenue and Customs is helping the department collect record amounts of tax revenue, and shaping the way the organisation will work in the future.
Data science is an emerging discipline which combines analysis, programming and business knowledge and uses new and advanced techniques and technologies to work with complex data. Jonathan Athow, John Lord and Claire Potter, from Knowledge Analysis and Intelligence at HMRC, explain how HMRC are making better use of data to tackle non-compliance.
The UK presence in Afghanistan has been about more than just military action. Catriona Laing, Head of Mission of the Helmand Province Reconstruction Team, talked to James Mortimer about her experiences there. Q1. What is the Helmand Province Reconstruction Team …
Customers and partners are co-driving innovation and cost reductions at Her Majesty’s Revenue and Customs. Her Majesty’s Revenue and Customs (HMRC) is seeking to bring end users into the policy making and process design. We believe we can achieve our …