Ruth Owen, Director General, Personal Tax, HMRC

Policy making at the front line

Posted by: Ruth Owen, Director General, Personal Tax, HMRC, Posted on: 12 July 2013 - Categories: Frontline work, Making organisations work well

Customers and partners are co-driving innovation and cost reductions at Her Majesty’s Revenue and Customs. Her Majesty’s Revenue and Customs (HMRC) is seeking to bring end users into the policy making and process design. We believe we can achieve our …