Policy making at the front line
Posted by:
Ruth Owen, Director General, Personal Tax, HMRC, Posted on:
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Categories:
Frontline work, Making organisations work well
Customers and partners are co-driving innovation and cost reductions at Her Majesty’s Revenue and Customs. Her Majesty’s Revenue and Customs (HMRC) is seeking to bring end users into the policy making and process design. We believe we can achieve our …
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