Once considered the black sheep of the Defra family, the Rural Payments Agency (RPA) has advanced from disparate, struggling silos to a unified example of best practice in Government. Chief executive Mark Grimshaw outlines the approach behind this four-year transformation.
Public service professions have lagged behind the medical profession in using empirical evidence to guide decision making. David Halpern, National Adviser on What Works & CEO of Behavioural Insights Team, explains how the emergence of ‘What Works Centres’ can change this, and outlines the case for ‘radical incrementalism’.
A team of Policy Fellows are bringing new insights and challenge to policy making in the Department for Education (DfE). Nicole Berry and Bridie Tooher from the DfE’s Strategy Unit, explain how embedding seven ‘outsiders’ is raising capability across the department.
The Department for Health (DH) is pioneering a new Connecting programme to equip its staff with a better understanding of frontline experience. Peter Howitt and Kate Dewit explain why encouraging staff to spend time in delivery organisations is bringing benefits for citizens, delivery organisations and DH staff.
Government interest is growing in the potential for design to improve policy. Miles Ayling, Director of Innovation at NHS England and Catherine Makin, Project Manager for Health at the Design Council, explain how a partnership between NHS England and the Design Council has reduced aggression, improved staff morale and led to better patient experience across A&E departments.
Data science is an emerging discipline which combines analysis, programming and business knowledge and uses new and advanced techniques and technologies to work with complex data. Jonathan Athow, John Lord and Claire Potter, from Knowledge Analysis and Intelligence at HMRC, explain how HMRC are making better use of data to tackle non-compliance.
The decline in young people studying languages at university could have serious implications for GCHQ, and its ability to protect the UK from international threats. The organisation’s language analysts are striving to combat this by inspiring school pupils to learn some of the most needed languages.
Welcome to the seventh edition of Civil Service Quarterly. At the start of a new year, we’re looking ahead. In this edition we examine some of the tools and techniques that can help us excel as civil servants. Within the …
Crime in general has fallen, but thieves are still targeting mobile phones. The Behavioural Insights Team (BIT) has
developed a risk index to keep consumers informed and even prevent crimes before they happen. Simon Ruda, Ed Bradon and David Halpern from BIT show us how they did it.
When Sarasa Poduval was seconded to China, she became the first Department of Health civil servant ever to be seconded outside Europe. She is now Second Secretary, Health and Social Care in the British Embassy Beijing. She writes about what her adventure has taught her about China, the NHS and the importance of keeping your links back home.