Designing a better A&E
Posted by:
Miles Ayling and Catherine Makin, Posted on:
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Categories:
Frontline work, Making organisations work well, New techniques
Government interest is growing in the potential for design to improve policy. Miles Ayling, Director of Innovation at NHS England and Catherine Makin, Project Manager for Health at the Design Council, explain how a partnership between NHS England and the Design Council has reduced aggression, improved staff morale and led to better patient experience across A&E departments.
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